Shipping Policy

General Shipping Overview This Shipping Policy applies to all orders of smartphone mounting products placed on our official website for global customers. All shipping arrangements are standardized with unified processing and delivery rules worldwide, ensuring consistent, reliable and transparent logistics services for every user who purchases our active lifestyle accessories.
Order Processing & Shipment Timeframe All confirmed and paid orders will be processed, inspected, packaged and shipped out within1 to 3 business days. Our team strictly follows standardized pre-shipment inspection procedures to guarantee product integrity before dispatch. Orders placed on weekends or official holidays will be processed on the next available business day.
Global Delivery Time We implement a unified global delivery standard for all regions. The standard delivery transit time for all orders is 6 to 12 business days after shipment. This delivery window applies universally to all supported shipping destinations worldwide with no regional differentiation. Expedited shipping services are not available for any orders under any circumstances.
Global Free Shipping Service We provide 100% free global shipping for all products on our website with no minimum order quantity, no spending threshold and no hidden fees. All shipping costs, logistics handling fees and delivery charges are fully covered by our brand. No additional charges will be required from customers for standard delivery services.
Shipping Address Confirmation Customers are solely responsible for providing accurate, complete and valid shipping addresses, contact information and postal codes during checkout. We will process and deliver orders strictly according to the submitted shipping information. We are not liable for delivery failures, losses or delays caused by incorrect or incomplete customer-provided address details.
Order Shipment Tracking Once your order is dispatched, we will send a confirmed shipping notification and tracking information to your registered email. You can monitor the real-time delivery status of your package via the official tracking channel. We recommend customers track their orders regularly to ensure smooth package reception.
Shipping Exclusions & Limitations We do not offer expedited shipping, overnight shipping or customized logistics services. All orders are delivered via our standard global shipping channels only. Any customs duties, import taxes or local regulatory fees incurred in destination countries are subject to local official rules and shall be borne by the customer if applicable.
Undeliverable & Returned Packages If a package is returned to us due to unsuccessful delivery, customer refusal of reception, invalid address or long-term unclaimed status, we will contact the customer to confirm subsequent processing solutions. Secondary shipping fees may apply for redelivery requests initiated by customer-side reasons.
Shipping Exception Handling In rare cases, occasional delivery delays may occur due to uncontrollable factors including international customs clearance procedures, extreme weather conditions, local logistics suspension and public emergencies. We will actively track abnormal orders and provide timely updates to customers, but will not be held responsible for delays caused by force majeure events.
Customer Support for Shipping Issues If you encounter any shipping-related problems such as tracking exceptions, long-term transit stagnation or package missing doubts, please contact our customer support team promptly. We will provide professional inquiry, tracking and solution services to resolve your shipping issues efficiently.

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