Refund Policy

General Terms This Refund Policy applies to all purchases of smartphone mounting products made through our official website. The policy is designed to ensure fair, transparent, and consistent refund services for all customers worldwide. By placing an order on our website, you confirm that you have read, understood, and agreed to all refund terms listed below.
Eligibility for Refund Customers are eligible for a full or partial refund under the following conditions: products received with manufacturing defects, damage caused during transit, incorrect items delivered, or significant inconsistencies between the received product and the official website description. Unused, unopened, and undamaged products returned within the valid return period also qualify for refund processing. We reserve the right to verify all refund applications before approval.
Non-Refundable Situations We do not accept refund requests for products damaged by improper installation, incorrect use, accidental drops, artificial wear, or unauthorized modification. Products that have been used for a long time, removed original packaging, or lost complete accessories are not eligible for full refunds. Refund applications caused by personal subjective reasons such as dislike of style or inappropriate subjective expectation will not be approved without valid product quality issues.
Refund Application Period All valid refund and return applications must be submitted within 30 calendar days from the date you receive the package. Customers need to provide valid proof including order number, product photos, and video evidence of defects or damage. Applications exceeding the valid period will not be accepted unless there are special quality warranty circumstances confirmed by our customer service team.
Return Shipping Fee Rules If the refund application is caused by product quality problems, delivery errors, or transit damage, we will bear the return shipping cost. For voluntary returns due to personal reasons, customers shall be responsible for all return shipping fees and possible handling fees. We do not accept freight collect return packages without prior official confirmation.
Refund Processing Time After we receive and inspect your returned products and confirm the eligibility of the application, we will initiate the refund process within 3–5 business days. The actual arrival time of the refund depends on your payment platform and bank processing rules, which usually takes 7–15 business days. We will send you a notification email once the refund is successfully processed.
Partial Refund Rules For products with minor usable defects confirmed by both parties, customers can choose to accept a reasonable partial refund instead of returning the goods. The partial refund amount will be determined according to the actual product condition and defect degree. Once the partial refund agreement is confirmed, no further after-sales claims for the same product will be accepted.
Order Cancellation & Pre-Shipment Refund Customers can apply for order cancellation and full refund before the order is shipped out. Once the order has been processed, packaged, or dispatched, cancellation applications will be transferred to the standard return and refund process after package delivery. We do not support arbitrary cancellation of orders in processing to ensure stable operation and order arrangement efficiency.
Fraudulent Refund Prevention We strictly prohibit malicious refund applications, fake damage reports, and fraudulent return behaviors. Once invalid or fraudulent refund requests are verified, we will reject the application directly, record the relevant behavior, and reserve the right to pursue legal responsibilities for serious violations.
Policy Updates & Final Interpretation We reserve the right to update and adjust this Refund Policy at any time to adapt to business optimization and service standard upgrades. The latest policy terms will be published officially on our website. We retain the final interpretation right of all refund service rules.
Contact for Refund Inquiries If you have any questions about refund eligibility, application procedures, or processing progress, please contact our customer support team via the official channels on our website. We will respond and assist you in solving your problems as soon as possible.

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